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Terms & Conditions

Terms & Conditions

Zoo Events Group: Contract Terms & Conditions relating to the purchase of a ZooBells tent for an event listed on our website and ZooLoos Powder Room passes for Glastonbury.

If hiring from the Owner separate terms and conditions shall be sent from Zoo Events Group offices along with formal quotation.

These Contract Terms and Conditions are legally binding and contain the Agreement between the Client (the guest) and Zoo Events Group which can be advertising as ZooLoos, The Powder Room or ZooBells relating to the accommodations and/or the purchasing of festival facilities.

A booking by a Client together with these Contract Terms and Conditions (communicated in writing, in person or electronically) of the booking will constitute the Client’s acceptance of, and agreement to be bound by, their contents.

Contract Terms and Conditions (The Agreement) may only be amended to the extent agreed in writing by The Owner.

  1. Definitions
    1.1 In these Contract Terms and Conditions words and expressions shall have their ordinary meaning unless otherwise defined within these Contract Terms and Conditions.
    •    Agreement (The) means these Contract Terms and Conditions.
    •    Booking Form means the form issued by the Owner to the Client or Customer containing details of the Facilities, Dates and Purchase Charge.
    •    Client or Customer (The) is the person entering into an agreement with the Owner and who is Principal to all obligations to this Agreement.
    •    Equipment or Facilities is all the physical items included in the purchase as detailed on the Owner’s tickets and/or website.
    •    Purchase Charge means the amount payable by the Client to the Owner as specified in the Booking Form. All Charges, must be paid in full at the time of booking.
    •    Owner (The) is Zoo Events Group, registered address: Hitchcock House, Hilltop Park, Devizes Road, Salisbury SP3 4UF and/or their subcontractors or agents.

Booking Confirmation

2.1 A booking may only be deemed valid once The Client is in receipt of a sales receipt or ticket order confirmation from the Owner. The Owner will provide this subject to availability and upon full receipt of the Purchase Charge. This sales receipt or ticket order confirmation may come from a third party source, e.g. Eventbrite.
2.2 Unless clearly stated on the booking confirmation no Zoo Events Group booking will include entry to any event or include event tickets.

Client’s Responsibility
3.1 Zoo Events Group take no responsibility for loss or damage to the Clients personal items. The charging of E-Cigarettes is prohibited within Zoo Events Group. Smoking and/or vaping is also prohibited inside the area of Zoo Events Group regardless of being outside.

3.2 The Client is responsible for themselves, any misconduct, aggressive behaviour or abusive language shall be treated accordingly, with removal of the Client from the Zoo Events Group        premises, a ban from using our facilities or removal from the festival grounds should it be deemed necessary.

4.1 All payments must be made in advance of the event.

4.2 All payments made online are subject to a ticketing fee which is included in the prices you see on our website.


5.1 The Client will receive a full refund minus the ticketing fee that has already been paid to a third party if The Client gives notice of cancellation no less than 30 days prior to the event taking place. Our Glastonbury powder room and tent bookings are subject to different Refund terms, please see main page for details of this.
5.2 If the event for which the ticket has been purchased is cancelled, The Owner will not be liable. The Client should not seek a refund from The Owner as they are not obliged to do so,                     unless the event is cancelled 30 days prior to it taking place, in this case see section 11.1.
5.3 If the event for which the ticket has been purchased moves location, The Owner is not liable. The Client should not seek a refund from The Owner if they can no longer attend the event,            unless the event is relocated 30 days prior to it taking place, in this case see section 11.1.

Loss and Damage to Client.
6.1. All of the client’s possessions are the sole responsibility of the client.
6.2 The Owner does not take any responsibility for any loss or theft that may occur before, throughout or after the event
6.3 The Owner will not refund or reimburse the sum of the loss or theft to the client.

Liability to Third Parties
7.1 The Owner will not be responsible for and The Client will indemnify The Owner against all claims for the injury to persons or loss or damage to property.
7.2 The Client expressly acknowledges that The Owners are not the original manufacturer or supplier of the equipment. The Owner accepts no liability for any injury or death from any claim or proceedings arising from this contract with The Client.

8.1 The Owner will hold the client’s data securely and not pass his/her personal information on to any other third party unless demanded and required to under the law of the United Kingdom.

Force Majeure 
9.1 While every effort will be made by The Owner to carry out any order accepted the full performance of it is subject to variation or cancellation by The Owner consequent upon Act of God, War, Strikes, Riots, Lockouts or any other disturbances: Fire, Flood, Storm, Gale and Tempest restrictions on the use of Transport, Fuel or Power, Requisitioning Storage of material or transport or any other cause beyond the control of the Owner.

Governing Law
10.1 The Agreement shall be construed in accordance with the law of the United Kingdom and any dispute arising hereunder shall be submitted to the exclusive jurisdiction of the courts of United Kingdom.


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T: +44 (0)1258 840233
E: [email protected]

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